Customer Service

Welcome to Paul Hamilton's Pilot-Stores.com Customer Care Center

When you contact Paul Hamilton's Pilot-Stores.com, owned by Adventure Productions, LLC, you'll talk to either Paul or Loretta Hamilton because we are so dedicated to getting you answers, helping you out, solving a problem, or even hearing a complaint. Whatever it takes to make sure your shopping experience with Paul Hamilton's Pilot-Stores.com is the very best possible.

It all starts with our 30 Day Money Back Guarantee. If for any reason you are not 100% satisfied with your purchase, let us know and we will make it right. If you would like a refund or exchange, please return the product in a timely basis in the same condition in which it was received. That's all there is to it...no fine print and no hassle.

FAQ

1. How do I find the product I need?
2. How do I place an order?
3. Is it safe to order online?
4. What payment methods are accepted?
5. Do you ship internationally?
6. What do you charge for shipping?
7. How long will it take to get my order?
8. What is your return policy?
9. What is your "money back guarantee"?
10. How do I know you have received my order?
11. How do I contact customer service?
12. How do I get my user name and password?
13. Can I place my order by phone?
14. Do you guarantee your prices?
15. I live outside the USA, does the DVD and DVD-R have a "regional code", "country code", or "zone lock"?
16. Will the DVD or DVD-R play in my PAL and SECAM player?
17. Will the DVD-R play in my player?
18. I've created a great product you should sell. How do I submit it for consideration?

1. How do I find the product I need?

Paul Hamilton's Pilot-Stores.com online is organized by categories. You can browse through these categories to find what you need. You can also search for any product by name, keyword or product number.

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2. How do I place an order?

When you find the product you need, select any options for that product and click 'add to basket'. Continue shopping until you have all the products you need and click the checkout button.

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3. Is it safe to order online?

All transactions are completed on our secure server. In secure mode, your computer and our server communicate sending data back and forth in an encrypted format. All of your personal information including name, address, and credit card number are encrypted so it cannot be read as the information travels across the internet. Once your order is processed all credit card information is erased from our web server.

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4. What payment methods are accepted?

Paul Hamilton's Pilot-Stores.com (Adventure Productions, LLC) accepts Visa, Mastercard, Discover and American Express. You will see a charge "Adventure Productions 775-772-1232" on your credit card statement. Checks and money orders are accepted for mail in orders.

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5. Do you ship internationally?

Paul Hamilton's Pilot-Stores.com does ship internationally. International customers will be charged for international air shipping plus $14 for international packaging, documentation and guaranteed delivery.

Delivery time for international orders is approximately 14 to 24 business days depending on customs.

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6. What do you charge for shipping?

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7. How long will it take to get my order?

We're proud to offer the fastest service of anyone in the mail order business. If you order today before 5:00 pm Pacific (weekdays), it will be on its way the next morning. Mail orders ship the same day we receive them. Priority Mail delivery is standard! Overnight shipping is available for an additional charge.

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8. What is your return policy?

If you would like a refund or exchange, please Call 1.775.772.1232 MON-FRI: 8 AM - 5 PM PST to make arrangements.

In addition to next business day shipping, Paul Hamilton's Pilot-Stores.com offers same day returns and same day exchanges. Each day, we process all returns and exchanges.

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9. What is your "money back guarantee"?

If for any reason you are not 100% satisfied with your purchase, let us know and we'll make it right.

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10. How do I know you have received my order?

You will receive an email confirming your order has been received.

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11. How do I contact customer service?

Call 1.775.772.1232 MON-FRI: 8 AM - 5 PM PST.

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12. How do I get my user name and password?

Upon completion of your first order, your user name and password will be sent to you by email. Although you never need a user name and password to complete an order, it will speed up the checkout process during future visits. Paul Hamilton's Pilot Stores also offers online order tracking with your username and password.

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13. Can I place my order over the phone?

If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling (US) 1.775.772.1232.

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14. Do you guarantee your prices?

Paul Hamilton's Pilot Stores guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just mail or fax us the ad, and Paul Hamilton's Pilot-Stores.com will match that price.

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15. I live outside the USA, does Adventure Productions LLC DVD and DVD-R have a "regional code", "country code", or "zone lock"?

No. DVDs do not have a "regional code", "country code", or "zone lock". Background: Some movie studios use "regional code", "country code", or "zone lock" to control the home release of movies in different countries because theater releases aren't simultaneous. A movie may come out on video in the U.S. when it's just hitting screens in Europe. We are not concerned with this issue so we do not use "regional codes", "country codes", or "zone locks".

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16. Will the DVD or DVD-R play in my PAL and SECAM player?

Yes, the DVD and DVD-R will play in your PAL, and your newer SECAM player. The MPEG video on DVD is stored in digital format, but it's formatted for one of two mutually incompatible television systems: NTSC and PAL/SECAM. Therefore, there are two kinds of DVDs. Some players only play NTSC discs, others play PAL and NTSC discs.

All DVD players sold in PAL countries play both NTSC and PAL discs. Modern TVs in most SECAM countries can also read PAL signals, so you can use a player that only has PAL output. The only case in which you need a player with SECAM output is for older SECAM-only TVs and you'll probably need a SECAM RF connection.

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17. Will the DVD-R play in my player?

DVD-R is compatible with most newer (2 years old or less) DVD drives and players. A player with the DVD Forum's Multi is guaranteed to read DVD-R discs. Check your players user manual to verify compatibility with DVD-R.

18. I've created a great product you should sell. How do I submit it for consideration?

Paul Hamilton's Pilot-Stores.com is always looking for quality products. If you have a product you feel would be a fit one of our stores, please send it. Once we receive the product, it will be reviewed and tested. Paul Hamilton tests many products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to: loretta@adventure-productions.com with New Product Review in the subject line.

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Still Got a Question?

If at any time you have a question about a product or an order, email us at loretta@adventure-productions.com or phone us at (US) 1.775.772.1232 MON-FRI: 8 AM - 5 PM PST.